Privacy policy

Effective date: 26 June 2026

Last updated: 26 June 2026

Coffee Roasters Pro ("we," "us," or "our") is committed to protecting the privacy of individuals who visit coffeeroasters.pro, submit enquiries, and participate in our franchise onboarding process. This Privacy policy describes how we collect, use, disclose, retain, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy legislation, and the Personal Information Protection Act (PIPA) of Alberta, which applies to our operations as an Alberta-based corporation registered under business number BN 842345678AB0001.

1. Accountability

Coffee Roasters Pro is responsible for personal information under our control. We have designated a privacy officer accountable for our compliance with PIPEDA and Alberta PIPA. You may contact our privacy officer at [email protected] or by mail at Coffee Roasters Pro, 1238 9 Avenue SE, Suite 115, Calgary, AB T2G 0T1, Canada. Our privacy officer responds to enquiries within thirty calendar days unless an extension is permitted under applicable legislation.

We maintain internal policies and procedures governing the collection, use, and disclosure of personal information. All employees and contractors who handle personal information receive orientation on these policies and are bound by confidentiality obligations appropriate to their role.

2. Identifying purposes

We identify and document the purposes for which personal information is collected before or at the time of collection. The primary purposes for which Coffee Roasters Pro collects personal information include:

• Responding to franchise kit requests, package tier enquiries, partner onboarding calls, and general inquiries submitted through our contact form or email;
• Processing and evaluating franchise applications during the onboarding pathway;
• Communicating with prospective and existing franchise partners regarding package tiers, training schedules, equipment delivery, and supply contracts;
• Operating and improving the coffeeroasters.pro website, including analytics on page usage and user experience;
• Complying with legal and regulatory obligations under Alberta and Canadian federal law;
• Maintaining records required for franchise disclosure, financial qualification review, and contractual obligations;
• Sending marketing communications about Coffee Roasters Pro franchise opportunities, where you have provided explicit consent.

We will not use personal information for purposes other than those identified at the time of collection, except with your consent or as permitted or required by law.

3. Consent

Knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except where inappropriate or permitted by law. Consent may be express or implied depending on the circumstances and the sensitivity of the information.

When you submit our contact form, you must actively check the consent checkbox confirming that you agree to our collection and processing of your personal information in accordance with this Privacy policy and PIPEDA. We do not pre-check consent boxes. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our privacy officer. Withdrawal of consent may limit our ability to respond to your enquiry or provide franchise services.

For sensitive personal information, such as financial qualification data collected during franchise application review, we obtain express written consent before collection and explain the specific purpose for which the information is required.

4. Limiting collection

We limit the collection of personal information to that which is necessary for the purposes identified. Information collected through our contact form includes your name, email address, subject selection, and message content. During franchise onboarding, we may additionally collect business address, phone number, financial qualification documents, and identity verification information — but only to the extent required for the specific onboarding stage and package tier.

We collect personal information by fair and lawful means and do not collect information through deceptive practices. Our website includes a honeypot field on the contact form to deter automated submissions; this field is hidden from human users and any data entered into it is discarded without processing.

5. Limiting use, disclosure, and retention

We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law. Personal information is retained only as long as necessary to fulfil the identified purposes or as required by applicable legislation, including Alberta's Limitations Act and federal tax record-keeping requirements.

We may disclose personal information to the following categories of third parties, strictly for the purposes described in this policy:

• Service providers who assist with email delivery, website hosting, analytics, and customer relationship management, bound by contractual obligations to protect personal information;
• Legal, accounting, and financial advisors engaged in franchise disclosure, due diligence, or regulatory compliance;
• Equipment suppliers and green bean supply partners, where disclosure is necessary to fulfil franchise package delivery obligations and you have consented to onboarding;
• Government authorities, regulatory bodies, or law enforcement agencies when required by Alberta or Canadian federal law, court order, or legal process.

We do not sell personal information to third parties. We do not disclose personal information to organisations outside Canada without your consent, except where permitted under PIPEDA's cross-border transfer provisions and subject to contractual safeguards ensuring comparable protection.

6. Accuracy

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are encouraged to notify us of changes to your contact information or other personal details. Franchise partners may update their records through their partner portal or by contacting their assigned onboarding coordinator.

7. Safeguards

We protect personal information with security safeguards appropriate to the sensitivity of the information. These safeguards include:

• Transport Layer Security (TLS) encryption for data transmitted through coffeeroasters.pro;
• Access controls limiting personal information to authorised employees and contractors on a need-to-know basis;
• Secure storage of physical and electronic records at our Calgary headquarters;
• Regular review of security practices and incident response procedures;
• Password policies and multi-factor authentication for internal systems containing personal information.

While we implement commercially reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to notifying affected individuals and the Office of the Privacy Commissioner of Canada of any breach of security safeguards involving personal information, as required under PIPEDA's breach notification provisions.

8. Openness

We make readily available to individuals specific information about our policies and practices relating to the management of personal information. This Privacy policy is published at coffeeroasters.pro/privacy.php and linked from every page of our website. A summary of our privacy practices is also available through our Legal hub.

9. Individual access

Upon written request, we will inform you of the existence, use, and disclosure of your personal information and provide access to that information, subject to limited exceptions permitted under PIPEDA and Alberta PIPA. You may request correction of inaccurate or incomplete personal information. We will respond to access requests within thirty calendar days unless an extension is permitted.

To submit an access request, contact our privacy officer at [email protected] with sufficient detail to identify the information sought. We may request verification of identity before processing access requests to prevent unauthorised disclosure.

10. Challenging compliance

You may challenge our compliance with these privacy principles by contacting our privacy officer. We will investigate all complaints and respond with our findings and any corrective action taken. If you are not satisfied with our response, you may file a complaint with:

• The Office of the Privacy Commissioner of Canada (for matters under PIPEDA): www.priv.gc.ca
• The Office of the Information and Privacy Commissioner of Alberta (for matters under PIPA): www.oipc.ab.ca

11. Website analytics and cookies

Our website uses cookies and similar technologies as described in our Cookie policy. Analytics cookies are deployed only with your consent, managed through our cookie consent banner offering Accept all, Reject all, and Customise options. You may change your cookie preferences at any time by clearing your browser cookies and revisiting the site, or by adjusting your browser settings.

12. Children's privacy

Coffee Roasters Pro franchise services are directed at adults aged eighteen and over. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that personal information has been collected from a minor without parental consent, we will take steps to delete that information promptly.

13. Changes to this policy

We may update this Privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The effective date at the top of this page indicates when the policy was last revised. Material changes will be communicated through a notice on our website. Continued use of coffeeroasters.pro after changes are posted constitutes acceptance of the revised policy, except where further consent is required by law.

14. Contact information

Coffee Roasters Pro
1238 9 Avenue SE, Suite 115
Calgary, AB T2G 0T1, Canada
Email: [email protected]
Phone: +1 (403) 555-6824
Business number: BN 842345678AB0001